Shipping Information

Fast and reliable delivery to your door

🚚

Delivery Times

Standard Delivery

3-5 business days • FREE on orders over R500

R75 for orders under R500

Express Delivery

1-2 business days • R150

Available for major cities and metropolitan areas

Same-Day Delivery

Within 4-6 hours • R250

Available in Cape Town, Johannesburg, and Pretoria (orders placed before 12 PM)

🌍

Shipping Locations

We currently ship to the following locations:

🇿🇦 South Africa (Nationwide)

All provinces and major cities

📦 Pick-Up Points

Collect from selected Pargo, Paxi, and PostNet locations

International shipping coming soon! Sign up for our newsletter to be notified when we expand our delivery areas.

⏱️

Order Processing

Here's what happens after you place your order:

1

Order Confirmation

You'll receive an email confirmation immediately after placing your order.

2

Processing (1-2 business days)

We carefully pick, pack, and prepare your items for shipment.

3

Shipping Notification

Once shipped, you'll receive a tracking number via email and SMS.

4

Out for Delivery

Track your package in real-time until it reaches your doorstep.

Note: Orders placed after 2 PM on weekdays or during weekends will be processed on the next business day.

📍

Tracking Your Order

Stay updated on your delivery every step of the way:

  • •Track your order using the tracking number sent to your email
  • •Check order status in your account dashboard
  • •Receive SMS updates for major milestones (dispatched, out for delivery, delivered)
  • •Contact courier directly for real-time location updates
🤝

Our Shipping Partners

We work with trusted courier services to ensure safe delivery:

The Courier Guy

Pargo

PostNet

RAM Couriers

📦

Packaging & Sustainability

Your items arrive beautifully packaged and protected:

  • •Eco-friendly recycled packaging materials
  • •Secure packaging to prevent damage during transit
  • •Elegant presentation suitable for gifting
  • •Biodegradable packing materials whenever possible
❓

Delivery Issues

What to do if there's a problem with your delivery:

Package Not Received?

If your tracking shows delivered but you haven't received it, check with neighbors or building security. Contact us within 48 hours for assistance.

Damaged Package?

Take photos of the damaged packaging and items immediately. Contact us at claytonsiby@gmail.com for a replacement or refund.

Delayed Delivery?

Check your tracking for updates. Delays may occur due to weather, high volume, or courier issues. We'll investigate and keep you informed.

🏠

Address Requirements

To ensure successful delivery, please provide:

  • •Complete street address with unit/apartment number
  • •Valid contact phone number for delivery updates
  • •Delivery instructions (e.g., gate codes, building access)
  • •Alternative contact person if you won't be available

Tip: Double-check your address before completing checkout. Incorrect addresses may result in delivery delays or additional fees.

Shipping Questions?

Our team is ready to assist you!

📧 Email: claytonsiby@gmail.com

📞 Phone: +27 84 586 0645

⏰ Mon-Fri: 9:00 AM - 6:00 PM