Your satisfaction is our priority
We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange within this period.
To be eligible for a return, items must meet the following conditions:
For hygiene and safety reasons, the following items cannot be returned:
Contact our customer service at claytonsiby@gmail.com or call +27 84 586 0645 to request a return authorization.
Place items in their original packaging with all tags attached. Include a copy of your receipt or order confirmation.
Send the package to the address provided by our customer service team. We recommend using a trackable shipping method.
Once we receive and inspect your return, we'll process your refund within 5-10 business days.
We're happy to exchange items for a different size or color. Follow the same return process and indicate in your message that you'd like an exchange. We'll ship your replacement item once we receive your return.
Refunds will be issued to your original payment method:
Original shipping costs are non-refundable unless the return is due to our error.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost, including return shipping.
Our customer service team is here to help!